Shipping policy
At VELKORS, we aim to deliver your order quickly, safely, and with care. Please review our shipping policy below for complete details on order processing and delivery.
Order Processing
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All orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive a confirmation once your order has been dispatched.
Delivery Locations
Currently, we deliver within the UAE only.
International shipping will be introduced soon — stay connected for updates.
Delivery Time
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Standard Delivery: 2–4 business days
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Delivery times may vary slightly depending on your location and courier operations.
Shipping Charges
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Shipping fees (if applicable) will be calculated at checkout.
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Any promotional free-shipping offers will be clearly mentioned on the website.
Cash on Delivery (If Applicable)
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Cash on Delivery (COD) is available in selected locations.
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Additional COD charges may apply and will be shown at checkout.
Order Tracking
Once your order is shipped, tracking details will be shared via SMS or email, allowing you to monitor your delivery status.
Delivery Delays
While we strive for timely delivery, unforeseen circumstances such as weather conditions, public holidays, or courier delays may affect delivery timelines. VELKORS is not responsible for delays beyond our control.
Incorrect Address
Please ensure your shipping address and contact details are accurate at checkout. VELKORS will not be responsible for delays or failed deliveries due to incorrect information provided by the customer.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with clear photos of the item and packaging. Our team will assist you promptly.
Contact Us
For any shipping-related queries, feel free to reach out to our customer support team. We’re always here to help.